Return Policy

You can return any products of proper or defected quality (for an exchange or refund). The return policy is not applicable to tutus, coloured pointe shoes and any products made with any specific changes directly for the customer.

You have no opportunity to exchange such proper products.

* If you intend to return an item, please contact us by e-mail: shoes@thepointeshoes.co.nz to get the detailed instructions. We never accept the product that ships back without our confirmation.
* You have 14 days from the time of factory shipment to return your items.
* The returned item must be in new, resalable condition and in the original packing. Worn items are not returnable. (Important: Tights cannot be returned if the seal has been taken off)
* The shipping costs for a return will not be covered by our store except for specific cases according to our terms and conditions.
* You have to contact us by e-mail: shoes@thepointeshoes.co.nz and send us photos of defected products. In case of a confirmed defect, we will make a full refund or will make an exchange free of charge.